Service Desk Associate - Sears (Paradise, CA)
EUR Ensures customer care and selling are #1 priority EUR Maintains a clean work area and replenishes required supplies EUR Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) EUR Displays strong skill sets in use of the Remote Maintenance Unit (RMU) EUR Answers telephone professionally; monitors incoming calls to ensure timely associate response.
Understands and uses proper intercom (P.
A.
) etiquette EUR Understands the processing of Western Union transactions and money orders.
Adheres to all policies and laws governing wire transfers EUR Understands how to use the on hand inquiry option in the register, and comply with register prompts EUR Communicates with the manager on duty regarding the completion of the Ad Verification form EUR Understands precise register functions including, but not limited to:
processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments.
Assist in training checkout service and service desk associates EUR Uses the Pathfinder in processing returned goods without UPC labels and defective returns EUR Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity EUR Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued EUR Performs other duties as assigned EUR Good reading, writing, oral and arithmetic skills EUR Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs EUR Ability to bend, lift, stretch and reach repetatively EUR Must be 18 years of age or older EEO Employer Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Understands and uses proper intercom (P.
A.
) etiquette EUR Understands the processing of Western Union transactions and money orders.
Adheres to all policies and laws governing wire transfers EUR Understands how to use the on hand inquiry option in the register, and comply with register prompts EUR Communicates with the manager on duty regarding the completion of the Ad Verification form EUR Understands precise register functions including, but not limited to:
processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments.
Assist in training checkout service and service desk associates EUR Uses the Pathfinder in processing returned goods without UPC labels and defective returns EUR Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity EUR Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued EUR Performs other duties as assigned EUR Good reading, writing, oral and arithmetic skills EUR Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs EUR Ability to bend, lift, stretch and reach repetatively EUR Must be 18 years of age or older EEO Employer Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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