Supervisory Medical Support Assistant
Provides information via telephone and in person to the general public, members of the professional staff, civilian, and military personnel in response to inquiries regarding appointments.
Supervisory MSA performs supervisory administrative support duties in a Clinic Based Outpatient Clinic (CBOC), Telephone Care Center, Inpatient, Outpatient Clinic, Purchase Care, or Primary Care.
He/she plans and directs programs and has full supervisory responsibility.
Assignments include, but are not limited to:
Assigns and evaluates work of subordinate staff.
Resolves complex problems to ensure patient services are met.
Identifies educational or training needs.
Makes final decisions on selection of new staff, evaluates performance, and takes disciplinary action when necessary.
Has full administrative and professional responsibility for planning and directing the subordinate Medical Support Assistant activities.
Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
Works collaboratively in an interdisciplinary coordinated care delivery model, Patient Aligned Care Team.
Coordinates with the Care Team to review clinic utilization using various reports, ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary adjustments.
Participates in team huddles and team meetings to manage and plan patient care:
sets priorities and deadlines, adjusts the flow and sequence of work to meet team and patient needs:
works with the team to reinforce the plan of care and self-help solutions.
Participates in problem solving and provides input on operational issues or procedures in team meetings; participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care:
informs and educates providers about shared patients (those receiving care at multiple VA locations or in the community); contacts patients to coordinate follow-up care.
Enters, manipulates, and retrieves information and data from Vista and other clinical information systems as appropriate to area assigned.
Completes requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory or ventilated care consults and other request as required.
Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary.
Responsible for the clerical duties inherent to admission, care and discharge of inpatients or the in-processing, care and out-processing of outpatients and guests.
Reconciles end-of-shift/end-of-day processing and reports.
Work Schedule:
Monday - Friday; Hours Negotiable Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2020.
Basic Requirements:
Citizenship.
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency.
Must be proficient in spoken and written English Experience & Education.
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year of education above high school; or equivalent combination of experience and education.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation).
Grade Determinations:
GS07 - Specialized Experience.
One year of experience equivalent to the GS-6 grade level of federal service.
Examples of specialized experience may include:
ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary adjustments; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings; scheduling and coordinating appointments for patients with various clinics; maintain security and/or confidentially of records or files; interpreting medical terms, abbreviations and symbols in medical charts and doctors' orders; provided customers with information and assisting them with interpreting policies, procedures and/or regulations.
Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate the KSAs below:
Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
Ability to collaborate, communicate and demonstrate customer service and interpersonal skills with all health care professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings, orientations, staff development and training.
Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
References:
VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679, available in the local Human Resources Office.
The full performance level of this vacancy is GS07.
Physical Requirements:
Light lifting and carrying, under 15 pounds; Repetitive computer use.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supervisory MSA performs supervisory administrative support duties in a Clinic Based Outpatient Clinic (CBOC), Telephone Care Center, Inpatient, Outpatient Clinic, Purchase Care, or Primary Care.
He/she plans and directs programs and has full supervisory responsibility.
Assignments include, but are not limited to:
Assigns and evaluates work of subordinate staff.
Resolves complex problems to ensure patient services are met.
Identifies educational or training needs.
Makes final decisions on selection of new staff, evaluates performance, and takes disciplinary action when necessary.
Has full administrative and professional responsibility for planning and directing the subordinate Medical Support Assistant activities.
Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
Works collaboratively in an interdisciplinary coordinated care delivery model, Patient Aligned Care Team.
Coordinates with the Care Team to review clinic utilization using various reports, ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary adjustments.
Participates in team huddles and team meetings to manage and plan patient care:
sets priorities and deadlines, adjusts the flow and sequence of work to meet team and patient needs:
works with the team to reinforce the plan of care and self-help solutions.
Participates in problem solving and provides input on operational issues or procedures in team meetings; participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care:
informs and educates providers about shared patients (those receiving care at multiple VA locations or in the community); contacts patients to coordinate follow-up care.
Enters, manipulates, and retrieves information and data from Vista and other clinical information systems as appropriate to area assigned.
Completes requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory or ventilated care consults and other request as required.
Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary.
Responsible for the clerical duties inherent to admission, care and discharge of inpatients or the in-processing, care and out-processing of outpatients and guests.
Reconciles end-of-shift/end-of-day processing and reports.
Work Schedule:
Monday - Friday; Hours Negotiable Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2020.
Basic Requirements:
Citizenship.
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency.
Must be proficient in spoken and written English Experience & Education.
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year of education above high school; or equivalent combination of experience and education.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation).
Grade Determinations:
GS07 - Specialized Experience.
One year of experience equivalent to the GS-6 grade level of federal service.
Examples of specialized experience may include:
ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes necessary adjustments; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings; scheduling and coordinating appointments for patients with various clinics; maintain security and/or confidentially of records or files; interpreting medical terms, abbreviations and symbols in medical charts and doctors' orders; provided customers with information and assisting them with interpreting policies, procedures and/or regulations.
Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate the KSAs below:
Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
Ability to collaborate, communicate and demonstrate customer service and interpersonal skills with all health care professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings, orientations, staff development and training.
Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
References:
VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679, available in the local Human Resources Office.
The full performance level of this vacancy is GS07.
Physical Requirements:
Light lifting and carrying, under 15 pounds; Repetitive computer use.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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